:: Nationwide On-site computer support ::

Total Support Center is a service of Thrifty Capstone Business Services Inc.

We Accept

Here is the list of issues we support

We are constantly adding more products and issues supported to serve you better. Should you want to add more to the list of supported products and issues

Initial Computer Set-up
- Desktop
  - Setting up of computer straight out-of-the-box
  - Activating the Operating System
  - Installing MS Office Applications
  - Partitioning and formatting of hard drive
  - Installing and troubleshooting for mouse, keyboard, and monitor
  - Setting-up user accounts and permission rights
  - Customizing desktop icons, sounds and themes
  - Setting-up Internet connection with Cable, DSL or Dial-up connections
  - Installing and configuring security software such as anti-virus and anti-spyware
  - Sharing files and printers with other computers on your network
  - Installing new hardware components such as memory, hard drives, cameras etc.
  - Configuring automatic updates from Microsoft®
  - Configuring of computer applications remotely
  - Configuring resolutions and display options
- Notebook
  - Settingup of computer straight out-of-the-box
  - Activating the Operating System
  - Installing MS Office Applications
  - Partitioning and formatting of hard drive
  - Configuring power options to optimize battery life
  - Configuring touchpad sensitivity
  - Setting-up user accounts and permission rights
  - Customizing desktop icons, sounds and themes
  - Setting-up Internet connection with Cable, DSL or Dial-up connections
  - Installing and configuring security software such as Anti-virus and Anti-spyware
  - Sharing files and printers with other computers on your network
  - Installing new hardware components such as memory, hard drives, cameras etc.
  - Configuring automatic updates from Microsoft®
  - Configuring of computer applications remotely
Operating Systems Installation
- Windows 98, Millennium (ME), 2000, 2003, XP, and Vista
  - Installing Microsoft® Windows® Operating Systems
  - Setting-up user accounts and permission rights during installation
  - Configuring Network Properties
  - Setting-up wireless network properties
  - Resolving operating system errors
  - Installing and setting-up browsers (Internet Explorer, Mozilla, Netscape, and Opera)
  - Defragmenting of hard drives
  - Remote support for installing other MS Applications
  - Navigating through different operating systems
  - Identifying error codes and appropriate resolutions
  - Installing MS Office Applications
  - Troubleshooting "blue screen" errors
  - Troubleshooting invalid page faults
Applications Installation
- MS Built-in Applications
  - Installing MS Office Applications
  - Installing Multi-media applications
  - Installing and configuring email and chat applications
  - Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
  - Remote assistance in installing most software applications
  - Adding Printers and Installing Printer Software
  - Installing Updates and service packs from Microsoft
  - Configuring Window Firewalls
Peripherals / Devices / Accessories
- Printers and Scanners
  - Installing and configuring printers and scanner for the first time
  - Troubleshooting printing problems such as garbled print-out,
  - Adding and installing Printers and Scanners
  - Updating printer or scanner software for new features and fixes
  - Getting printers to work with Print Servers
- Digital Cameras
  - Installing digital camera software on computer
  - Fixing connection problems
  - Burning pictures on CD's or DVD's
  - Resizing pictures and improving picture quality
  - Scanning digital cameras for viruses from other computers
  - Upgrading software and drivers for your digital camera
  - Replacing memory cards
  - Troubleshooting problems related to operating systems like not recognizing the camera
- Keyboard, Mouse, and Monitors
  - Keyboard, mouse, and monitors not responding
  - Installing keyboards, mouse, and monitors with additional features
  - Updating drivers and software
  - Configuring mouse sensitivity
  - Setting-up left and right click button functions
  - Troubleshooting for keyboard shortcuts to function
- CD-ROM /DVD Drives
  - Installing internal and external CD-ROM/ DVD Drives
  - Burning CD's or DVD's
  - Installing and utilizing popular burning software such as Nero, Roxio, and Sonic
  - Troubleshooting for CD auto play
  - Configuring computer to automatically copy CD contents once inserted
- Webcam
  - Installing, configuring, and troubleshooting webcams
  - Using webcams on chat applications such as Yahoo Messenger and MSN Messenger
  - Troubleshooting for webcam not showing images when webcam application is open
  - Slow loading webcam
  - Troubleshooting for sound
  - Setting-up refresh rate
  - Installing and updating webcam drivers
- Universal Remote
  - Using and troubleshooting Logitech Harmony Universal Remoter
- MP3 / MP4 Players
  - File extension problem
  - Unable to play some files
  - Updating Firmware
  - Computer doesn't recognize the MP3 player
  - Unable to copy files to and from the MP3 player
  - Using the recorder feature of the MP3 player
- Hard Drives and Memory
  - Installing and troubleshooting additional hard drives and memory
Network / Internet / VoIP - Initial Internet Sharing
- Network and Internet
  - Installing and Configuring network hardware
  - Network hardware supported include: wired and wireless network adapters, routers, access points, powerline networking devices, wireless bridges, range expanders, print servers, media streamers
  - Migrating from wired connections to wireless
  - Unable to get online using router
  - Tips and solutions in improving wireless signals
  - Securing Wireless Connections using the best wireless encryption and security standards
  - Connecting or even creating HotSpots
  - Sharing files and printers between computer on the network
  - Configuring Network properties for new Internet connections (DSL, Cable, Dial-up, 3G broadband etc.)
  - Setting-up routers for FTP, Web and Game servers
  - We support most brands of networking products.
  - Setting-up VPN connections
- VoIP
  - Setting-up Skype and Yahoo IP phones
  - Creating, importing and exporting contacts
  - Installing IP phones base stations on computer
PC Security / Data back-up (Advance security configuration)
- Securing your computer
  - Setting-up and configuring anti-virus, anti-spyware and firewall software
  - Scanning and Cleaning-up of virus, spyware, adware stored on your computer
  - Preventing email spam
  - Repairing infected files
  - Preventing other computers from accessing your computer in the network
  - Implementing password protection for files
  - Encrypting and compressing files on your computer
- Backing-up important information on your computer
  - Backing-up Email and Outlook data
  - Backing-up registry files
  - Backing-up files
  - Backing-up hard drive
Software Help
- Software Application Usage
  - Basic how to's on common office applications such as presentations software, spreadsheets, word processors and email applications
  - Configuring personal firewalls and security software
  - Setting-up parental controls
  - Configuring and customizing web browsers such as Internet Explorer, Mozilla Firefox, Safari and Opera.
  - Installing and Setting-up Email Applications such as MS Outlook and Mozilla Thunderbird
  - Using popular Media Players
  - Using compression software such as WinZip, WinRAR, windows built-in file compressor
  - Updating software with new patches
- Software Application Troubleshooting
  - Troubleshooting installation problems
  - Program or utility has an error when it attempts to load
  - Troubleshooting email applications
  - Computer prompts that there is not enough disk space while installing program
  - Unable install messaging application
  - Unable to log-in to Yahoo Messenger, MSN and other chat applications
  - Troubleshooting why you are not able to access certain websites
  - Formatting documents in Microsoft Office or OpenOffice
  - Using calendar in MS Outlook or Evolution calendar
  - Managing/sorting email messages in MS Outlook / Evolution
  - Inserting signatures in MS Outlook and Evolution Mail
PC Optimization
- PC Diagnostics
  - Diagnosing RAM needed by computer
  - Checking CPU usage
  - Diagnosing network and testing speed
  - Checking and uninstalling unwanted applications affecting computer's speed
- PC Tune-up and Optimization
  - System tuning for faster response
  - Adding virtual memory
  - Installing new RAM
  - Configuring power management
  - Defragmenting hard drive
  - Repairing, cleaning, and/or removing infected files
  - Deleting unnecessary files from hard drive
  - Scanning hard disk for damaged files and folders
  - Clearing temporary Internet files
  - Setting-up start-up files and applications
  - Optimizing hard disk performance
  - Providing tips on preventing 'freezing' computers
Desktop or Laptop Computer Services
- DIAGNOSE AND CORRECT DESKTOP - Correct Hardware Problem on a Desktop Computer - Labor Only Flat Rate Service to diagnose and correct hardware problem on one standard PC (IBM, Dell, HP, Compaq, etc. Labor only parts extra. Extra trips will be $99
  $99 Labor $49 Travel
- DIAGNOSE AND CORRECT LAPTOP - Correct Hardware Problem on a Laptop Computer - Labor Only Flat Rate Service to diagnose and correct hardware problem on one Laptop. (IBM, Dell, HP, Compaq, Toshiba etc). Labor only parts extra. Extra trips will be $99.
  $150 Labor $49 Travel
- DIAGNOSE AND CORRECT SERVER - Diagnose-Correct Hardware Problem on a MS Server - Labor Only Diagnose and correct hardware or software problem on one MS OS Based Server (IBM, Dell, HP, Compaq, etc.) Labor only parts extra. Limited to 1 hour - extra time will be billed at $95 per hours or portion thereof.
  $165.00
- INSTALLS, MOVES, ADDS, CHANGES at a single location - Desktop/Laptop Computers/Printers/Software Provide Labor for Equipment and/or Software installs, moves, adds and changes at a single location and as may be further defined in service details below. Limited to labor only up to 1 hour. Additional time and/or additional technicians will be billed at a rate of $99.00 per tech per hour.
  $129.00
Onsite Installation
- INSTALLATION - Install or re-install printer onto active network - Desktop Inkjet/LaserJet Printers Flat Rate Service to unpack replacement printer, install printer and drivers, if required. (IBM, Dell, HP, Epson, Canon etc.) Labor Only Parts extra.
  $109.00
- INSTALLS, MOVES, ADDS, CHANGES at a single location - Desktop/Laptop Computers/Printers/Software Provide Labor for Equipment and/or Software installs, moves, adds and changes at a single location and as may be further defined in service details below. Limited to labor only up to 1 hour. Additional time and/or additional technicians will be billed at a rate of $99.00 per tech per hour.
  
  $129.00
- NETWORK - Set-up and Configure Wireless Network Installation
  Setup and configure up to 3 devices in a wireless network on an established broadband connection. 3 devices made up of any combination of PC`s routers and printers.
  $159.00
Internet & Network Services
- DIAGNOSE AND CORRECT SERVER - Diagnose-Correct Hardware Problem on a MS Server - Labor Only Diagnose and correct hardware or software problem on one MS OS Based Server (IBM, Dell, HP, Compaq, etc.) Labor only parts extra. Limited to 1 hour - extra time will be billed at $95 per hours or portion thereof.
  
  $165.00
- INSTALL Router/Switch-Install simple small business router or switch Install Router/Switch- Install Router or Switch and program for Network specifications. Verify Bandwidth and Internet connection.
  $179.00
- INSTALLATION - Setup Email and Outlook an internet connected computer Setup and Configure an Email Account and Outlook, if applicable, on a single computer connected to the internet or network.
  $129.00
- MANAGED NETWORK - Diagnose and Correct problem in Managed Network, Switch, Firewall or Router. "Diagnose/Troubleshoot a Managed Network Problem including the Switch, Firewall or Router - setup and configuration to correct problems on a NETWORK Server or Communication Device (Cisco, Dell, HP). Re-Load software as required. Must have ISP Phone number and Account number available at time of service.. Labor only, customer to provide all required materials. Limited to 1 hour - extra time will be billed at $99 per hour or portion thereof."
  
  $195.00
- NETWORK - Set-up and Configure Wireless Network Installation
  Setup and configure up to 3 devices in a wireless network on an established broadband connection. 3 devices made up of any combination of PC`s routers and printers.
  $159.00
- NETWORK - Setup and configure an IP/VPN Secure Connection on a Laptop or Desktop
  Setup and Configure an IP/VPN connection on a single Laptop or Desktop PC. Load software as required by Corporate Server. Must have and active broadband connection available. Must have ASP and appropriate Corporate Contact telephone numbers and any Account numbers available at time of service. Labor only, customer to provide all required materials.
  
  $169.00
Other Services
- INSTALLS, MOVES, ADDS, CHANGES at a single location - Desktop/Laptop Computers/Printers/Software
  Provide Labor for Equipment and/or Software installs, moves, adds and changes at a single location and as may be further defined in service details below. Limited to labor only up to 1 hour. Additional time and/or additional technicians will be billed at a rate of $99.00 per tech per hour.
  $129.00
Printers
- DIAGNOSE AND CORRECT PRINTER - Correct Hardware Problem on a Desktop/Inkjet Printer - Labor Only
  Flat Rate Service to diagnose and correct a hardware problem on one standard Desktop/Inkjet Printer. (IBM, Dell, HP, Epson, Canon etc.) Labor Only, Depot Repair and or Parts extra. extra trips will be $99
  $149.00
- INSTALLATION - Install or re-install printer onto active network - Desktop Inkjet/LaserJet Printers
  Flat Rate Service to unpack replacement printer, install printer and drivers, if required. (IBM, Dell, HP, Epson, Canon etc.) Labor Only Parts extra.
  $109.00
Software & Data Services
- INSTALLATION - Setup Email and Outlook an internet connected computer
  Setup and Configure an Email Account and Outlook, if applicable, on a single computer connected to the internet or network.
  $129.00
- INSTALLS, MOVES, ADDS, CHANGES at a single location - Desktop/Laptop Computers/Printers/Software Provide Labor for Equipment and/or Software installs, moves, adds and changes at a single location and as may be further defined in service details below. Limited to labor only up to 1 hour. Additional time and/or additional technicians will be billed at a rate of $99.00 per tech per hour.
  $129.00

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